Get help with classifications, subscriptions, billing, or technical issues. Start by exploring quick links below.
Browse the most common questions about classifications, billing, and subscription features.
Learn how to submit PDs, interpret classification results, and understand the HAVEN model.
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📬 Support Hours
Monday–Friday
8:00 AM – 6:00 PM MST
⏱ Response Time
Most messages receive a response within 1 business day.
📄 Note for Free Tier Users
Support inquiries are limited to issues with accessing your summary report.
For classification questions, upgrading to Professional or Premium gives you priority support.