Quick answers to the most common questions about NaviGrade, subscriptions, classification results, and support.
Free Tier & Summaries:
Q: What does the free summary include?
A federal-equivalent GS/WG grade, FLSA indicator, and sensitivity level. It’s everything you need to verify the direction of the classification before upgrading.
Q: How often can I request a free summary?
Once per month per user account.
Q: Can I upload documents with the free tier?
Document uploads are an Enterprise-only feature.
Subscriptions (Professional / Premium)
Q: What’s the difference between Pro and Premium?
Pro includes full classification outputs for up to 25 PDs/month. Premium includes 50 PDs/month, evaluation statements, and priority response.
Q: Can I cancel my subscription at any time?
Yes — your subscription can be canceled anytime through Stripe.
Q: Will I be charged twice if I retry checkout?
No. Stripe prevents duplicate charges for the same session.
Classification Logic and Results
Q: Are NaviGrade classifications defensible for audits?
Yes. All logic is aligned with OPM standards and includes factor rationale, sensitivity indicators, and supervisory coding.
Q: Do tribes need to follow federal grades exactly?
No. Grades are federal-equivalent references, not rigid requirements.
Q: How accurate are AI-assisted classifications?
AI is used only for drafting. All equivalency logic, OPM alignment, and sensitivity indicators follow HR-verified schema.
Turnaround & Delivery
Q: How fast is the turnaround?
Free tiers: 24–48 hours.
Subscriptions: Same-day for most requests.
Q: What formats do I receive?
A summary PDF + emailed classification results. Upgrades unlock full narrative PDs and evaluation statements.
Enterprise & 638 Programs
Q: Do you support large tribal organizations or 638 transitions?
Absolutely. NaviGrade supports multi-facility transitions, mass staffing restructures, and custom workflows.
Q: Are document uploads allowed?
Yes — but only for Enterprise clients.
Q: Do you offer on-site support?
Optional on-site classification workshops and training are available.